Are you ready to make a difference in HR? The Wikimedia Foundation is seeking a Manager, People Experience to join our team. As a people-first organization, we value our team above all. This role is essential for ensuring effective policies, benefits, and compliance across the U.S., while fostering a positive and inclusive workplace culture. If you have a passion for HR excellence and want to contribute to a mission-driven organization, this could be the perfect fit for you.

As the Manager, People Experience, you will report to the Senior Manager, Global People Experience, and manage a U.S.-based team. You’ll collaborate with global teams and oversee HR operations within the U.S. This position involves ensuring a seamless employee experience throughout the entire employee life-cycle, from onboarding to offboarding, as well as managing benefits and compliance.

In this role, your main responsibilities will include:

• Managing U.S. HR Operations: Oversee employee life-cycle processes such as onboarding, offboarding, benefits, and wellbeing programs. You’ll also manage vendor relationships for smooth operations.
• Ensuring Compliance: Monitor and ensure compliance with U.S. federal, state, and local employment laws. You will prepare statutory reports such as EEO-1 and state-specific pay data reports.
• Developing and Documenting Policies: You’ll create, communicate, and implement HR policies, practices, and procedures that align with organizational goals.
• Optimizing HR Systems: Regularly update HRIS (Dayforce) data and refine processes to improve efficiency.
• Administering Benefits: Lead U.S. benefits programs, including managing broker relations, renewals, open enrollment, and vendor management.
• Supporting Immigration Processes: Work with legal counsel on immigration support, including H-1B and green card sponsorships.
• Managing Leave Policies: Oversee leave processes, ensuring compliance with FMLA, ADA, and local regulations, and collaborate with HR partners to improve leave administration.
• Collaborating on Global Projects: Partner with global People Experience teams to harmonize programs and initiatives across the organization.

To succeed in this role, you should have:

• Experience: 8+ years in HR operations, with 4+ years managing teams across multiple U.S. states. You should have strong expertise in benefits administration and compliance (FMLA, ADA, HIPAA).
• Education & Certification: A bachelor’s degree in Human Resources or related field, with PHR/SPHR certification preferred.
• Technical Skills: Proficiency in HRIS (Dayforce), Excel, and Google Suite.
• Collaboration & Leadership: Proven ability to lead teams and work across departments in a fast-paced environment.

• Experience in the nonprofit or tech sector.
• Familiarity with ticketing systems like Zendesk.

The Wikimedia Foundation is a nonprofit organization supporting Wikipedia and other free knowledge projects. Our mission is to empower every human to freely share and access knowledge. We promote open access, collaboration, and diversity and employ staff in over 40 countries worldwide.

• Competitive pay: U.S. range: $113,013 – $167,447 (adjusted for location).
• Inclusive culture: A workplace that values equity, belonging, and diversity.
• Remote-first: Flexible working arrangements to support your work-life balance.

If you’re passionate about creating an inclusive and innovative workplace, we encourage you to apply. The Wikimedia Foundation is an equal-opportunity employer and welcomes diverse candidates from all backgrounds.

Check specific pay ranges and application requirements during the interview process. Hiring is supported in over 40 countries via a local Employer of Record (EOR) for non-U.S. applicants.

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