Skip to content
Read more

Join Careers Verified as a Contact Centre Officer

/ Jobs / By

Join Careers Verified as a Contact Centre Officer

Location: Lagos

Job Type: Full-time

Application Deadline: December 31, 2024

About Careers Verified

Careers Verified is a leading talent and business solutions provider, partnering with diverse sectors such as Oil & Gas, Finance, Technology, Healthcare, and more. We deliver innovative support and strategic advice to optimize business growth and performance.

What sets us apart? Our:

  • Depth of expertise across industries
  • Creative problem-solving approach
  • Proven track record of delivering exceptional results

Role Overview

The Contact Centre Officer will be responsible for engaging customers, resolving inquiries, and ensuring service excellence. This role requires a proactive, solutions-oriented individual passionate about customer service.

Key Responsibilities

1. Customer Interaction

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Resolve complaints and provide timely, effective solutions.
  • Accurately document customer information and interactions.

2. Problem Resolution

  • Assess customer needs to offer appropriate solutions.
  • Escalate unresolved issues to the appropriate departments.

3. Information Management

  • Stay informed about company products, services, and policies.
  • Provide accurate information about product usage, promotions, and services.

4. Operational Excellence

  • Meet and exceed KPIs such as response time and customer satisfaction.
  • Follow scripts, guidelines, and compliance standards.

5. Collaboration and Feedback

  • Work with team members to maintain consistent service quality.
  • Share customer feedback with relevant teams to improve services.

6. Administrative Tasks

  • Maintain detailed records of customer interactions.
  • Submit daily or weekly reports to the Contact Center Manager.

Qualifications

Experience

  • Previous experience in customer service or contact center roles preferred.

Skills

  • Excellent verbal and written communication.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in CRM tools and basic computer applications.

Join us in creating opportunities for our clients, collaborators, and community. Apply now!

Apply Here; https://docs.google.com/forms/d/10Gj8-x_V0MMJ09rY2Lt4q1eDVIFPCz8cGSAPLP187GQ/viewform?edit_requested=true

Related Posts